FAQ

/FAQ
FAQ2019-08-28T16:49:14+01:00

Frequently Asked Questions

How long will the carpet cleaning take?2019-08-23T14:55:30+01:00

Times can vary naturally, depending upon size of the carpet/room, the amount of soil, how much furniture needs to be moved, special spotting procedures, and setup time. From 30min for a small bedroom clean to 3+ hours for a 3 bedroom home. See our carpet cleaning prices.

Do you move furniture?2019-08-23T14:55:01+01:00

We would kindly ask that you remove precious objects, breakables or valuable items before we arrive. In most cases, we’ll be happy to move small light items of furniture. Any valuable items or furniture containing valuables should be moved by the customer as additional charges will apply to move heavier furniture. Please kindly be aware, for liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.

What areas do you cover?2019-08-23T14:54:02+01:00

We provide valeting, to domestic and commercial customers throughout, Cardiff, Swansea, Carmarthenshire and throughout South West Wales.

How often should a carpet be cleaned?2019-08-23T14:53:32+01:00

Most manufacturers recommend that carpets are professionally cleaned every 12-18 months. Carpets should be cleaned on a regular basis, before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

Are there any bad odours after the carpet clean?2019-08-23T14:53:07+01:00

There are no fumes or odours. We utilize a deodorizer in our cleaning process which deals with most pet odours. our products are no non-toxic products which are biodegradable and environmentally friendly.

Self-Maintenance2019-08-23T14:52:41+01:00

You can keep your carpet in good condition by giving it a general hoover and wipe down. Any stubborn stains, then book a clean.

Are you able to guarantee the removal of all stains?2019-08-23T14:51:49+01:00

There are a few factors involved in whether a stain could be removed. The nature of the stain, the type of carpet fiber and the length of time it has been there, and the type of carpet all affect stain removal results. We can remove most stains but, unfortunately, we cannot guarantee that they will always come out. We will do our upmost to achieve the best results possible in removing the stain or spot.

How long does it take for the carpets to dry?2019-08-23T14:51:18+01:00

Drying time depends on the following factors: Type of carpet material, weave, pile, the level of soil, weather, Air circulation and humidity in the home.Normally your carpets will be dry in 4 to 12 hours, but in some instances can take up to 24-48 hours.

How do I book an appointment?2019-08-23T14:50:43+01:00

It’s simple, call or send an email and we will find a date and time to suit you. Alternatively, visit our contact page, telephone directly or e-mail us. We will respond to your valued enquiry as quickly as possible by telephone to arrange a mutually convenient time to carry out the cleaning.

Are there any parts of the oven you don’t clean?2019-08-23T14:46:28+01:00

We clean the whole oven, when you look inside. However, if the roof of the oven is covered with an element and not possible to get fully behind the element will not risk causing damage. Any trays that did not come with the original oven we will be unable to clean.

What can i do to help my oven after a clean?2019-08-23T14:26:37+01:00

Once you’ve done one big clean, you can keep your oven in good condition by giving it a general wipe down with warm soapy water after each use, thus wiping away any grime and preventing it from building up. Ask us if you require more information.

Are there any bad odours after a oven clean?2019-08-23T14:25:26+01:00

All our products are environmentally friendly and pose no danger to children or pets. There are no bad odours after a clean.

What areas do you cover?2019-08-23T14:27:38+01:00

We are based local to Cardiff, Swansea throughout Carmarthenshire and South West Wales.

How do I book an appointment ?2019-08-23T14:28:38+01:00

It’s simple, call or send an email and we will find a date and time to suit you. Alternatively, visit our contact page, telephone directly or e-mail us. We will respond to your valued enquiry as quickly as possible by telephone to arrange a mutually convenient time to carry out the oven cleaning and oven valeting work that you specify.

What can we do for our clients2019-08-23T14:29:17+01:00

Clients use the Ovenrefresh service twice a year but not necessarily ‘standard’. We will be there when you need us and we will remind you every 6 months of the date of our last visit. you may find that yearly is enough or if you have a large family and use regularly, that you may need us more often. We are happy to accommodate our next visit to suit your needs & meet your expectations.

How often will my oven need professional clean?2019-08-23T14:30:58+01:00

The regular cleaning and removal of burnt on food will ensure a smoothly running appliance. The better you look after it, the longer it will last. These benefits will save energy and money off your bills.A dirty oven is not going to be a good influence on the overall taste of your food when baking.

Cleaning depends on how often the oven is used and what is cooked. Ovens that are regularly used to cook fatty meats will need more regular visits than an oven that is used once a week to warm through ‘ready meals’. Our customers often will look to use Ovenrefresh service twice a year, but this is not necessarily ‘standard’. We’re here today and we’ll be here tomorrow when you need us. We will remind you every 6 monthly of the date
of our last visit. You may find that yearly is enough or if you have a large family and use regularly, that you may need us more often. We will accommodate our next visit to suit your needs & meet your expectations.

What the Statistics say!2019-08-23T14:31:49+01:00

National Statistics suggest that cooking appliances were responsible for 1 in 5 fires in homes last year. Further figures indicated that food materials are also responsible for igniting nearly one third of all house fires.

If your oven’s slightly Smokey when you turn it on, that’s a sign it’s dirty. The smoke itself can be bad for you if breathed in!

Is a clean oven safer & healthier?2019-08-23T14:32:58+01:00

The dirtier an oven is, the more of a health hazard it becomes. The build-up of grease, dirt and baked-on food will pose a greater risk of fire in those extreme cases. Aside from the fire risk, unclean greasy fatty deposites within your unclean oven creates colonies of bacteria setting up home in the oven environment for your food.

How long will the cleaning take?2019-08-23T14:45:10+01:00

From 1 hour for a single oven, up to 3 hours for a large Range cooker or AGA. A standard freestanding cooker, or double oven plus hob, will take approximately 2 hours to clean.